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Clinical staff in the Centralized Intake Unit (CIU) receives all initial contacts from potential clients or other persons. When a person or family contacts the Council, they speak to a clinician that will determine is our services are appropriate or they need referral to another place. If the client is in crisis, the clinician will schedule an immediate assessment. Otherwise, an appointment will be made with the appropriate unit. Appointments are scheduled by calling 215-473-7033 or walking-in during our hours of operation

 
   

Children’s Central Intake Unit

Adult Centralized Intake Unit


Children’s Central Intake Unit is the gateway into our programs serving children between the ages of 3-17. The intake process begins with referrals via telephone or face-to-face contact and is accomplished by a comprehensive initial evaluation. Consumers and families are then referred to an appropriate service within the agency or to an outside agency. Intake referrals come primarily from parents, School District of Philadelphia, Department of Human Services (DHS), Community Behavioral Health (CBH), and other social service organizations. Those considered appropriate for intake may have a broad range of functional, developmental, behavioral, and emotional challenges.


The Adult Centralized Intake Unit (ACIU) is the entry point into adult services. The gateway into CC’s adult Mental Health and Drug and Alcohol programs begins with an initial evaluation provided by Masters’ level clinicians and licensed psychiatrists. ACIU provides quality comprehensive evaluations for adults experiencing mental health and/or substance abuse symptoms that present to CC for the first time or are returning to resume care. Approximately 80 evaluations are completed monthly and referrals are received from hospitals, Crisis Response Centers, other agencies, family members, friends and prospective clients. After evaluations are completed, ACIU refers clients to treatment services designed to meet their behavioral health care needs.

 

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